The Biomedical Engineering Services (BMES), is a critical technical and support service of Jigme Dorji Wangchuck National Referral Hospital and satellite clinic in Thimphu, responsible for ensuring the safety, functionality, reliability and lifecycle management of medical equipment and healthcare technology across the hospital.
To be a centre of excellence in biomedical engineering, recognized for safe, reliable, innovative and
sustainable healthcare technology management in hospitals.
The core values of Administration & Management Division is typically centered around trust, ethical responsibility, and client commitment. The key core values are as indicated below:
To ensure the safety, availability, reliability and optimal performance of medical equipment throughout
its lifecycle by providing professional engineering services, preventive and corrective maintenance, quality assurance, technical support and capacity development.
Putting patient safety at the centre of every technical decision
Maintaining high technical and ethical standards in all services.
Ensuring medical equipment is available and fit for clinical use.
Promoting transparency, accountability and responsible resource management.
Working collaboratively with clinical, technical, administrative and external
partners.
Applying appropriate standards, testing, calibration and quality assurance practices.
Promoting practical and sustainable technology solutions.
Taking ownership of equipment performance, maintenance and service
outcomes.
Strengthening technical competency through training and knowledge
sharing.
Our Services
General Administration Services
Support Staff Sservices
Safety and Security Services
Transport Services
Operational and Event Coordination
Our Roles and Responsibilities
Overseeing General Administration: Managing day-to-day hospital operations to ensure smooth functioning
Support Staff Management
Ensuring Safety and Security: Maintaining a safe environment for patients, staff, and visitors
Transport Coordination: Managing hospital vehicles and facilitating patient/staff transport
Operational and Event Coordination: Supporting hospital-wide events, meetings and institutional activities
Policy and Protocol Implementation: Enforcing hospital rules, regulations, and administrative guidelines
Ensuring the safe and reliable functioning of medical equipment used in patient care
Conducting preventive maintenance and corrective maintenance of biomedical equipment.
Responding to equipment breakdowns and providing timely technical troubleshooting.
Performing or coordinating calibration, performance verification and quality assurance.
Supporting the operation, maintenance and safety of medical gas systems and PSA oxygen plants.
Planning equipment replacement and supporting technology lifecycle management.
Conducting technical assessments and evaluations for procurement of new medical equipment.
Developing technical specifications and participating in technical evaluation of tenders.
Coordinating with manufacturers, authorized service providers and suppliers for specialized technical support.
Monitoring service contracts, maintenance activities, spare parts and equipment downtime.
Maintaining biomedical equipment records, service history and asset information through ePIS.
Supporting clinical departments in appropriate use and safe handling of medical equipment.
Identifying equipment-related risks and recommending corrective and preventive actions.
Coordinating technical training and capacity-building programs for biomedical engineers, technicians and relevant clinical users.
Supporting the introduction, installation and commissioning of new healthcare technologies.
The Hospital Administration and Management Division is led by a structured governance team that provides oversight, supervision, and coordination of all non-clinical services under its mandate and guidance of the Director, DoSS. Leadership ensures that day-to-day operations are managed effectively, with clear lines of accountability and supervision for support staff, safety, security, and transport services. Planning and coordination are carried out in close collaboration with other divisions to maintain service continuity and uphold institutional standards. The management approach emphasizes transparency, efficiency, and responsiveness, ensuring that administrative functions align with JDWNRH’s mission of delivering quality healthcare to the nation.