The Hospital Administration and Management Division of Jigme Dorji Wangchuck National Referral Hospital (JDWNRH) plays a central role in overseeing the day-to-day operations of the institution. Its mandate is to ensure a safe, efficient, and supportive environment for patients, staff, and visitors, while maintaining uninterrupted service delivery across all hospital functions. By managing and coordinating essential non-clinical services, the division provides the backbone of organizational efficiency and contributes directly to JDWNRH’s mission of delivering quality healthcare service to the nation.
The vision of a finance service typically focusses on becoming a trusted, customer-centric service provider that delivers efficient, innovative, and inclusive economic solutions.
The core values of Administration & Management Division is typically centered around trust, ethical responsibility, and client commitment. The key core values are as indicated below:
The main mission of a finance service is to drive economic transformation and stability through sound public financial management.
Upholding honesty, transparency, and accountability in all operations
Maintaining high standards of conduct and service delivery
Collaboration among staff to achieve common goals
Treating all individuals with dignity
Taking responsibility for decisions and outcomes
To provide reliable, responsive and supportive services
Encouraging creative solutions to improve hospital administration
Committed to achieving the hospital’s vision and mission through continuous improvement and service excellences
Our Services
General Administration Services
Support Staff Sservices
Safety and Security Services
Transport Services
Operational and Event Coordination
Our Roles and Responsibilities
Overseeing General Administration: Managing day-to-day hospital operations to ensure smooth functioning
Support Staff Management
Ensuring Safety and Security: Maintaining a safe environment for patients, staff, and visitors
Transport Coordination: Managing hospital vehicles and facilitating patient/staff transport
Operational and Event Coordination: Supporting hospital-wide events, meetings and institutional activities
Policy and Protocol Implementation: Enforcing hospital rules, regulations, and administrative guidelines
The Hospital Administration and Management Division is led by a structured governance team that provides oversight, supervision, and coordination of all non-clinical services under its mandate and guidance of the Director, DoSS. Leadership ensures that day-to-day operations are managed effectively, with clear lines of accountability and supervision for support staff, safety, security, and transport services. Planning and coordination are carried out in close collaboration with other divisions to maintain service continuity and uphold institutional standards. The management approach emphasizes transparency, efficiency, and responsiveness, ensuring that administrative functions align with JDWNRH’s mission of delivering quality healthcare to the nation.