FAQs
Departments
The Clinical Department at JDWNRH offers a wide range of medical and surgical services. It includes specialties such as:
- Internal Medicine for managing chronic diseases and general healthcare.
- Surgery for elective and emergency surgeries, including general surgery and subspecialties like orthopedics and ENT.
- Pediatrics for child health services.
- Gynecology & Obstetrics for maternal health and women’s reproductive services.
- Emergency Medicine available 24/7 for urgent medical care.
The Community Health Department focuses on preventive healthcare and health education. Services include:
- Immunization programs for children and adults.
- Health promotion and education on topics like nutrition, hygiene, and disease prevention.
- Screening programs for diseases such as diabetes, hypertension, and tuberculosis.
- Maternal and child health services in rural and urban areas.
The Pharmacy Department at JDWNRH dispenses medications prescribed by healthcare providers. Services include:
- Prescription Fulfillment: Patients can get their prescribed medications from the hospital’s pharmacy.
- Pharmaceutical Advice: Pharmacists provide guidance on how to take medications correctly, potential side effects, and drug interactions.
- Availability of Essential Medicines: The pharmacy maintains a supply of essential medicines and works to ensure their availability for patients.
The Physiotherapy Department provides rehabilitation services for patients recovering from injury, surgery, or chronic conditions. Services include:
- Physical Therapy: Exercises and treatments to restore movement and function in patients with physical impairments.
- Post-Surgery Rehabilitation: Programs to help patients regain strength and mobility after surgical procedures.
- Pain Management: Techniques to relieve pain, including manual therapy, electrotherapy, and therapeutic exercises.
The Pathology & Laboratory Medicine Department performs diagnostic tests to help doctors diagnose and manage medical conditions. Services include:
- Blood Tests: Routine blood work, including complete blood counts, blood chemistry panels, and specialized tests.
- Biopsies: Pathologists examine tissue samples to diagnose diseases like cancer.
- Microbiology: Tests to identify infectious diseases by analyzing blood, urine, or tissue samples.
- Hematology: Specialized tests related to blood disorders.
The Radio-Diagnosis & Imaging Department provides diagnostic imaging services to support patient care. Services include:
- X-rays: Basic imaging for bones, lungs, and other organs.
- CT Scans: Detailed cross-sectional imaging for diagnosing conditions such as tumors, fractures, or internal bleeding.
- MRI Scans: Advanced imaging for soft tissues, brain, spinal cord, and joints.
- Ultrasound: Non-invasive imaging for pregnancy, abdominal organs, and soft tissues.
- Mammography: Breast imaging to screen for breast cancer.
Basic Information
- Online Booking: Patients can book appointments online through JDWNRH’s official website or by using the EPIS system. The online platform allows you to select the department and physician you need.
- In-person Booking: You can visit the hospital and book an appointment directly at the respective department’s reception desk.
- Appointment Timing: Appointments can be scheduled during the hospital’s working hours. Be sure to bring your identification and any relevant medical records for your visit.
- Outpatient Department (OPD): The OPD services operate from 9 AM to 4 PM, Monday to Friday. Emergency services are available 24/7.
- Visiting Hours: JDWNRH allows visitors during specific hours, typically from 3 PM to 5 PM for most wards. Please check with the hospital for any ward-specific restrictions or changes.
JDWNRH is located in Thimphu, Bhutan. You can reach the hospital using public transportation, taxis, or private vehicles. The hospital’s main entrance is well-signposted, and maps and directions can be found on their website or by using mapping services like Google Maps.
Yes, JDWNRH has a comprehensive CCTV surveillance system in place. The hospital’s premises, including public areas, hallways, and critical zones, are monitored for the safety and security of patients, visitors, and staff. However, areas like wards and consultation rooms maintain privacy standards and are not under surveillance.
JDWNRH offers priority seating for elderly patients, pregnant women, and people with disabilities in waiting areas. These seats are marked for those with physical needs and ensure that priority groups receive adequate care and comfort while waiting for services.
es, JDWNRH has implemented a biometric system for staff attendance and secure access to certain areas of the hospital. This ensures the efficient management of staff and improves overall hospital security. For patients, biometric identification may be used in the future to streamline registration and access to medical records, but it is not yet a standard procedure.
EPIS
The Electronic Patient Information System (EPIS) is a digital platform used to store and manage patient medical records at JDWNRH. It streamlines patient care by allowing healthcare providers to access medical histories, test results, and diagnostic images, all through a secure, online system. This helps reduce paperwork, minimize errors, and improve the efficiency of healthcare services.
EPIS allows patients to access their medical records, view test results, and communicate with healthcare providers online. It enhances patient engagement, ensures timely diagnosis, and improves the overall quality of care by reducing medical errors and improving accountability.
Yes, patients can access their medical records online through EPIS, which includes previous treatments, test results, and upcoming appointments. The system is secure and designed to maintain patient confidentiality.
Currently, EPIS is fully implemented in the Outpatient Department (OPD). Other modules, including inpatient services and maternal health, will be rolled out in phases. Integration with medical devices such as X-ray and CT scan machines is also operational.
If you encounter issues with the EPIS system, such as accessing your records or navigating the platform, JDWNRH’s IT department is available to assist. Minor technical problems are addressed quickly by backend developers.
EPIS adheres to global standards for data security, including compliance with WHO guidelines. Patient data is protected through encryption and strict privacy policies to ensure that sensitive information is kept confidential.
ICT
The ICT Division provides technical support for any issues related to computer systems, network access, software, and hardware. This includes troubleshooting problems, setting up new systems, and ensuring that all IT resources are functioning correctly. Staff can contact ICT support through the helpdesk for assistance with any technical problems
For any technical problems or difficulties with systems like EPIS, hospital email, or other digital tools, staff members should immediately contact the ICT helpdesk. The department will provide prompt troubleshooting or escalate the issue if necessary.
JDWNRH may provide Wi-Fi access in certain areas of the hospital, but this service is primarily intended for staff use to ensure smooth operation of the hospital’s digital systems. Patients and visitors can inquire at the hospital’s administration regarding available internet access.
Yes, the ICT Division plays a crucial role in supporting telemedicine initiatives at JDWNRH. The department ensures that the telemedicine platform is functional, secure, and compliant with healthcare standards, enabling doctors to consult with patients remotely, especially in rural areas.
JDWNRH’s ICT Department is continuously working to enhance the hospital’s technological capabilities. Upcoming initiatives may include:
- Expanding telemedicine services to reach more patients in remote areas.
- Enhancing EPIS to allow patients to access their health records directly online.
- Implementing advanced security measures to protect patient data and improve system resilience.
- Further digitalization of hospital services to reduce paperwork and improve operational efficiency.